Contact Us

Effective Date: October 20

COMPANY NAME: Chaozhou Yiyinlang Culture & Media Co., Ltd.

COMPANY ADDRESS: Room 509, 5th Floor, Comprehensive Building No. 5, North Side of Yuting Road, Cailong Village, Fengxi Town, Chao'an District, Chaozhou City

POSTAL CODE: 521031

COUNTRY/REGION: China

We're Here to Help

At Dorvenlo®, we believe that a great customer experience is just as important as a well-designed product. Whether you have questions about our fireplace and wood stove accessories, need help with an order, or would like assistance with shipping, returns, or product information, we're here to help.

Please contact us using the information below. Our customer support team will assist you with your inquiry.

Customer Support Information

Brand: Dorvenlo®

Operating Company: Chaozhou Yiyinlang Culture & Media Co., Ltd.

Email: service@dorvenlo.com

Phone: +1 (209) 848-8267

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Daylight Time (PDT)

Business Address:

Room 509, 5th Floor, Comprehensive Building No. 5, North Side of Yuting Road, Cailong Village, Fengxi Town, Chao'an District, Chaozhou City, China 521031

How We Can Help

Our customer support team can assist with the following matters:

Order Inquiries

Questions about order confirmations, order status, or order-related information.

Shipping and Delivery

Assistance with shipping estimates, tracking information, delivery delays, or shipping address concerns.

Returns and Refunds

Guidance on return eligibility, return authorization, refund processing, and the steps required to return an item.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us within 7 days of receipt so we can review the issue and help determine an appropriate resolution.

Product Information

Questions about product features, specifications, materials, compatibility, or general product use.

Before Contacting Us

To help us review your inquiry efficiently, please include the following information when relevant:

  • Your order number.

  • The email address used to place your order.

  • A clear description of your question or concern.

  • Relevant photographs if your item arrived damaged, incorrect, or incomplete.

For order-related inquiries, please use the same email address associated with your purchase whenever possible.

Please do not include passwords, full payment card numbers, or other unnecessary sensitive information in your message.

Order Changes and Cancellations

Please review your order details carefully before completing checkout.

Shipping addresses generally cannot be changed after an order has been placed. If you notice an address error, contact us as soon as possible. We can review your request, but changes cannot be guaranteed.

You may request an order cancellation within 48 hours of placing your order. Cancellation is not guaranteed once the order has entered processing or shipping.

For complete details, please review our Shipping Policy and applicable order terms.

Our Commitment to You

At Dorvenlo®, we aim to provide clear information, helpful customer support, and practical solutions when order-related issues arise.

We appreciate your trust in our brand and welcome your questions and feedback.

Business Information

Dorvenlo® is operated by Chaozhou Yiyinlang Culture & Media Co., Ltd.

Registered Business Address:
Room 509, 5th Floor, Comprehensive Building No. 5, North Side of Yuting Road, Cailong Village, Fengxi Town, Chao'an District, Chaozhou City, China 521031

Email: service@dorvenlo.com

Phone: +1 (209) 848-8267

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT