Shipping Policy

Effective Date: October 20

COMPANY NAME: Chaozhou Yiyinlang Culture & Media Co., Ltd.

COMPANY ADDRESS: Room 509, 5th Floor, Comprehensive Building No. 5, North Side of Yuting Road, Cailong Village, Fengxi Town, Chao'an District, Chaozhou City

POSTAL CODE: 521031

COUNTRY/REGION: China

1. Overview

Welcome to Dorvenlo®. We are committed to providing clear shipping information and a reliable delivery experience for our customers.

This Shipping Policy explains our shipping destinations, order processing times, estimated delivery times, shipping fees, international taxes, and order address requirements.

Dorvenlo® is operated by Chaozhou Yiyinlang Culture & Media Co., Ltd., with orders shipped from China.

If you have questions about shipping or your order, please contact us at service@dorvenlo.com.

2. Shipping Destinations

Dorvenlo® ships to all 50 U.S. states and internationally to countries and regions worldwide.

We do not specify additional address-based shipping restrictions in this policy. Delivery availability is subject to the shipping options confirmed at checkout and the ability of our delivery partners to serve the destination.

Please provide a complete and accurate shipping address when placing your order to help prevent delivery delays.

3. Order Processing Time

Orders are generally processed within 1–3 business days after the order is placed and payment is confirmed.

Business days exclude weekends and applicable public holidays.

Order processing includes order verification, preparation, and handling before dispatch. Processing time is separate from the shipping transit time.

During peak shopping periods, public holidays, or unexpected operational disruptions, processing may take longer than usual.

You will be notified of any significant processing issue when appropriate.

4. Estimated Shipping and Delivery Times

After an order has been dispatched, the estimated transit times are as follows:

• United States: 7–15 business days.

• Other international destinations: 10–20 business days.

These estimates begin after dispatch and do not include the order processing period.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed delivery dates. Unexpected delays may occur, particularly during peak shipping periods or international transit.

5. Shipping Fees and Free Shipping

We offer the following shipping rates based on the discounted merchandise subtotal of your order.

• Orders over US$29.97: Free standard shipping.

• Orders of US$29.97 or less: A flat shipping fee of US$2.99 per order.

The merchandise subtotal is calculated after applicable product discounts and before shipping charges and taxes.

Important: An order with a discounted merchandise subtotal of exactly US$29.97 does not qualify for free shipping. The subtotal must be greater than US$29.97.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

6. International Duties, Import Taxes, and VAT

For international orders, Dorvenlo® covers applicable import duties, import taxes, and value-added tax (VAT) associated with the shipment.

Customers should not be required to pay these covered import charges separately upon delivery. If you are contacted by a carrier or customs authority regarding an import charge, please contact us at service@dorvenlo.com before making payment so we can review the situation.

The handling of any charge or request will depend on the applicable requirements and the details of the shipment.

7. Order Confirmation and Tracking

Please review your order confirmation carefully to ensure that your shipping address and contact information are accurate.

When tracking information is available, it will be provided through the order notification or other applicable communication.

Tracking updates may take time to appear after dispatch. The frequency and availability of tracking information depend on the carrier and shipping service used.

If you have not received expected tracking information or need assistance locating your order, contact service@dorvenlo.com with your order number.

8. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

As a general rule, shipping addresses cannot be changed after an order has been placed.

If you notice an error in your address, contact service@dorvenlo.com as soon as possible and include your order number. We can review your request, but an address change cannot be guaranteed.

Once an order has entered processing or has been dispatched, changes may no longer be possible.

Dorvenlo® is not responsible for delivery delays or failed delivery resulting from incorrect or incomplete address information provided by the customer, subject to applicable law.

9. Delayed, Missing, or Damaged Shipments

If your shipment appears delayed, please review the available tracking information and allow reasonable time for carrier updates.

If your order has not arrived within the estimated delivery window, contact service@dorvenlo.com with your order number so we can review the shipment.

If an item arrives damaged, incorrect, or incomplete, please contact us within 7 days of receipt. Include your order number, a description of the issue, and clear photographs when available.

For confirmed damaged, incorrect, or missing-item issues, Dorvenlo® will cover the applicable resolution costs and provide an appropriate solution, which may include a replacement, exchange, or refund.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

10. Delivery Exceptions

Although we work to provide reliable delivery, circumstances beyond our reasonable control may affect shipping schedules. These may include severe weather, carrier disruptions, customs inspections, public holidays, and other transportation interruptions.

In such cases, delivery may take longer than the estimated transit time.

We will make reasonable efforts to assist customers with shipment inquiries and provide available information about significant delivery issues.

11. Contact Information

For questions about shipping, delivery estimates, tracking, or address information, please contact us using the details below.

Brand: Dorvenlo®

Company: Chaozhou Yiyinlang Culture & Media Co., Ltd.

Registered Business Address:
Room 509, 5th Floor, Comprehensive Building No. 5, North Side of Yuting Road, Cailong Village, Fengxi Town, Chao'an District, Chaozhou City, China 521031

Email: service@dorvenlo.com

Phone: +1 (209) 848-8267

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Daylight Time (PDT)

We appreciate your trust in Dorvenlo® and thank you for shopping with us.