Terms of Use

Effective Date: October 20

COMPANY NAME: Chaozhou Yiyinlang Culture & Media Co., Ltd.

COMPANY ADDRESS: Room 509, 5th Floor, Comprehensive Building No. 5, North Side of Yuting Road, Cailong Village, Fengxi Town, Chao'an District, Chaozhou City

POSTAL CODE: 521031

COUNTRY/REGION: China

1. Introduction and Acceptance of Terms

Welcome to Dorvenlo®.

These Terms of Use govern your access to and use of the Dorvenlo® website, including its pages, product listings, content, features, and related online services.

Dorvenlo® is operated by Chaozhou Yiyinlang Culture & Media Co., Ltd. Throughout these terms, "Dorvenlo®," "we," "us," and "our" refer to the brand and its operating company, as appropriate.

By accessing or using our website, you agree to comply with these Terms of Use and applicable laws. If you do not agree to these terms, please discontinue use of the website.

Purchases made through our website are also subject to our Terms of Purchase, Shipping Policy, Return and Refund Policy, Privacy Policy, and other applicable policies presented on our website.

Nothing in these terms excludes or restricts any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.

2. Eligibility and Lawful Use

You may use our website only in accordance with applicable laws and these Terms of Use.

If you make a purchase, you must have the legal capacity to enter into a binding purchase agreement under applicable law.

If you use the website on behalf of another individual or organization, you represent that you have the authority to do so.

You agree not to use our website for fraudulent, unlawful, deceptive, or unauthorized purposes.

3. Website Information and Accuracy

We make reasonable efforts to ensure that the information on our website is accurate and current.

Our website may contain product descriptions, photographs, specifications, prices, availability information, educational content, and other materials relating to fireplace and wood stove accessories.

Despite these efforts, occasional typographical errors, technical issues, outdated information, or inaccuracies may occur.

Product colors and appearances may vary because of lighting, photography, screen settings, or manufacturing differences. Product photographs are intended to illustrate the products and should be considered alongside the written specifications.

We reserve the right to correct errors, update information, and make reasonable changes to website content, subject to applicable law and any obligations arising from completed purchases.

Nothing in this section limits your rights regarding products that are defective, incorrectly described, or otherwise non-conforming under applicable law.

4. Product Information and Safety

Dorvenlo® offers fireplace and wood stove accessories, including firewood storage products, fireplace tools, stove monitoring accessories, and cleaning and maintenance equipment.

Product descriptions and general website information are provided to help customers understand the intended functions and features of our products.

You are responsible for reviewing product specifications, compatibility information, warnings, and instructions before using an item.

Products must be used only for their intended purposes and in accordance with the applicable manufacturer's instructions.

Fireplace and wood stove accessories may involve heat, fire, sharp edges, soot, or other hazards. Do not assume that a product provides protection against direct flames, extreme temperatures, or other hazards unless its verified specifications expressly support that use.

Website content is not a substitute for professional installation, inspection, or safety advice where required.

Nothing in these terms excludes applicable product safety obligations or statutory remedies.

5. Prices, Promotions, and Availability

Product prices and promotional offers are displayed on the website and may change from time to time.

Unless otherwise stated, prices are displayed in United States dollars (USD).

The price, applicable discounts, shipping charges, and other amounts payable for an order will be presented during checkout before the purchase is completed.

Promotions and discount codes may be subject to additional conditions, including eligibility periods, minimum purchase amounts, and product exclusions.

Product availability may change without notice. If an item becomes unavailable after an order is placed, we will contact you regarding appropriate options, subject to applicable law.

Nothing in this section permits us to disregard an existing purchase agreement or mandatory consumer protection requirements.

6. Intellectual Property

Unless otherwise stated, the Dorvenlo® name, logos, visual identity, website design, product descriptions, photographs, graphics, written content, and other website materials are owned by or used under authorization by their respective rights holders.

These materials may be protected by copyright, trademark, and other intellectual property laws.

You may access and use website content for personal, non-commercial purposes in connection with browsing our products and making legitimate purchasing decisions.

Except as permitted by law or with prior written authorization from the applicable rights holder, you may not:

• Copy, reproduce, distribute, or republish substantial portions of our website content.

• Use Dorvenlo® branding or logos in a way that suggests an unauthorized association or endorsement.

• Modify, commercially exploit, or create derivative works from protected website materials.

• Use product photographs, graphics, or written content for unauthorized commercial purposes.

Purchasing a product does not transfer ownership of the intellectual property associated with the product, brand, or website.

7. Prohibited Activities

When using our website, you agree not to:

• Violate applicable laws or regulations.

• Submit fraudulent orders or intentionally provide false information.

• Attempt unauthorized access to website systems, accounts, or restricted information.

• Interfere with the security, operation, or availability of the website.

• Introduce malicious software, harmful code, or other disruptive technologies.

• Scrape, harvest, or collect personal information through unauthorized means.

• Use automated tools in a manner that imposes unreasonable burdens on our systems or violates applicable law.

• Infringe our intellectual property rights or the rights of other parties.

• Misrepresent your identity or impersonate another person or organization.

• Use the website in a manner that infringes the rights of other users or third parties.

We may take reasonable and proportionate measures to investigate suspected abuse, protect website security, and restrict activities that violate these terms, subject to applicable law.

8. User Communications and Submissions

If you submit feedback, inquiries, suggestions, or other content to us, you are responsible for ensuring that your submission is lawful and does not infringe the rights of others.

Please do not submit confidential information, passwords, full payment card numbers, or other unnecessary sensitive information through ordinary website communications.

We may use information submitted through customer support channels to respond to your inquiry, manage your order, resolve a dispute, or improve our services, in accordance with our Privacy Policy and applicable law.

Submitting feedback does not transfer ownership of your intellectual property to Dorvenlo®.

If you provide suggestions or general feedback, we may consider them for improving our products or services, subject to any applicable rights and legal obligations.

9. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment providers, shipping services, social media platforms, and other external websites.

These third parties may operate independently and maintain their own terms, privacy policies, and service practices.

Dorvenlo® does not control all third-party websites or services and is not responsible for their independent content or practices, except to the extent responsibility cannot lawfully be excluded.

Your use of third-party services may be subject to additional terms imposed by the relevant provider.

We encourage you to review third-party terms and privacy notices before using those services.

10. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy, which explains the categories of information that may be collected, how information may be used and disclosed, and the privacy rights that may be available to you.

We may process information as reasonably necessary to operate the website, fulfill orders, provide customer support, protect security, prevent fraud, and meet legal obligations.

Where applicable law requires consent or another legal basis for a particular processing activity, the applicable requirements must be followed.

Nothing in these Terms of Use waives your privacy rights under applicable law.

11. Website Availability and Changes

We aim to maintain a functional and accessible website. However, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical issues, security measures, service-provider disruptions, or other circumstances.

We may update, modify, suspend, or discontinue website features when reasonably necessary, subject to applicable law and any existing contractual obligations.

We will make reasonable efforts to address significant technical issues when appropriate.

12. Disclaimers

To the extent permitted by applicable law, the website and its general informational content are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted, error-free, or compatible with every device, browser, or software configuration.

We also do not guarantee that general website information will be suitable for every individual's specific circumstances.

Nothing in this section excludes or limits any warranty, representation, obligation, or remedy that cannot lawfully be excluded or limited, including applicable statutory consumer rights and protections relating to products.

13. Limitation of Liability

To the extent permitted by applicable law, Dorvenlo® will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your access to or use of the website where such liability may lawfully be limited.

Where liability may lawfully be limited, our responsibility will be determined in accordance with the circumstances of the claim and applicable law.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer remedies and other non-waivable legal obligations.

These terms do not limit any rights you may have under applicable product safety, warranty, privacy, or consumer protection laws.

14. Indemnification

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs arising from your unlawful use of the website, your infringement of third-party rights, or your material violation of these terms.

This provision applies only to the extent that the relevant responsibility may lawfully be imposed on you.

Nothing in this section requires you to indemnify Dorvenlo® for our own unlawful conduct, negligence where such responsibility cannot be excluded, or other liabilities that cannot lawfully be transferred to you.

15. Governing Law and Dispute Resolution

These Terms of Use are governed by applicable United States federal law and applicable state law, while preserving mandatory consumer protection rights available under the laws of the consumer's place of residence.

Any dispute relating to the website or these terms will be handled by a court with proper jurisdiction, subject to applicable law and any mandatory rules concerning consumer jurisdiction and venue.

Nothing in this section requires you to waive a right to bring a claim in a forum where applicable law provides that right.

16. Changes to These Terms

We may update these Terms of Use to reflect changes in our website, business operations, services, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this page.

Changes will apply as permitted by applicable law. Updates will not retroactively remove rights that have already accrued or alter an existing agreement where doing so would be unlawful.

We encourage you to review these terms periodically.

17. Severability

If any provision of these Terms of Use is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid or unenforceable provision will be interpreted or limited only to the extent necessary to comply with applicable law.

18. Entire Agreement and Related Policies

These Terms of Use govern your general access to and use of the Dorvenlo® website.

Purchases are also governed by our Terms of Purchase and other applicable policies, including our Shipping Policy, Return and Refund Policy, and Privacy Policy.

If different policies address different aspects of a transaction or website activity, they should be read together and interpreted consistently to the extent permitted by applicable law.

Nothing in these terms overrides a mandatory legal right or a specific contractual obligation that cannot lawfully be excluded.

19. Contact Information

If you have questions about these Terms of Use or the operation of our website, please contact us using the details below.

Brand: Dorvenlo®

Operating Company: Chaozhou Yiyinlang Culture & Media Co., Ltd.

Email: service@dorvenlo.com

Phone: +1 (209) 848-8267

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Daylight Time (PDT)

Registered Business Address:

Room 509, 5th Floor, Comprehensive Building No. 5, North Side of Yuting Road, Cailong Village, Fengxi Town, Chao'an District, Chaozhou City, China 521031

Thank you for visiting Dorvenlo®. We appreciate your interest in our fireplace and wood stove accessories and your trust in our brand.