Privacy Policy

Effective Date: October 20

COMPANY NAME: Chaozhou Yiyinlang Culture & Media Co., Ltd.

COMPANY ADDRESS: Room 509, 5th Floor, Comprehensive Building No. 5, North Side of Yuting Road, Cailong Village, Fengxi Town, Chao'an District, Chaozhou City

POSTAL CODE: 521031

COUNTRY/REGION: China

1. Introduction

Welcome to Dorvenlo®.

This Privacy Policy explains how Chaozhou Yiyinlang Culture & Media Co., Ltd., operating the Dorvenlo® online store, collects, uses, discloses, and protects personal information when you visit our website, browse our products, place an order, contact our customer support team, or otherwise interact with our services.

We are committed to handling personal information responsibly and transparently. This Privacy Policy describes the information we may process, the purposes for which it is used, the circumstances in which it may be disclosed, and the choices and rights available to you under applicable law.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is legally required for a particular activity, we will seek that consent as required by applicable law.

2. Information We Collect

The types of personal information we collect depend on how you interact with Dorvenlo®.

2.1 Information You Provide Directly

When you place an order, contact us, or otherwise interact with our website, you may provide:

Contact information: Your name, email address, telephone number, and shipping address.
Order information: Products purchased, order number, order status, shipping details, and transaction-related records.
Payment-related information: Payment status, transaction references, billing details, and other information necessary to process or verify a payment. Payment card information may be collected and processed directly by the applicable payment provider.
Customer support communications: Information you provide when asking questions, requesting a return or refund, reporting damaged or incorrect products, or seeking assistance with an order.
Other information: Any additional information you voluntarily provide through our website or customer support channels.

Please do not send us passwords, full payment card numbers, or other sensitive information unless specifically required through an appropriate secure process.

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through the website platform, server logs, cookies, or similar technologies, depending on the features enabled.

This information may include:

IP address and approximate location derived from the IP address.
Browser type, operating system, device type, and language settings.
Pages visited, products viewed, referring pages, and interactions with website features.
Date, time, and duration of website visits.
Technical information used to maintain website functionality, security, and performance.

The actual information collected depends on your device, browser settings, the website platform, and the applications and tracking technologies active on our store.

2.3 Cookies and Similar Technologies

Cookies and similar technologies may be used to support essential website functions, maintain shopping cart contents, remember certain preferences, protect website security, and understand website performance.

Analytics or advertising-related technologies may also process browsing information if corresponding tools are installed and enabled.

We do not claim that every category of tracking technology described in this section is currently active. The technologies actually used depend on the website's configuration.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect shopping cart functionality, checkout, or other website features.

At the time of this policy's publication, Dorvenlo® does not have a dedicated cookie consent banner or an implemented online privacy preference interface. We also do not currently have a configured mechanism for honoring Global Privacy Control (GPC) signals. These limitations do not remove any rights you may have under applicable privacy laws.

3. How We Use Personal Information

We may use personal information for the following purposes:

Order Processing and Fulfillment

To confirm orders, process payments, prepare shipments, arrange delivery, provide tracking information, and manage order-related requests.

Customer Support

To respond to inquiries, investigate order problems, process eligible returns and refunds, and provide assistance regarding our products and services.

Website Operation and Security

To operate and maintain our website, troubleshoot technical issues, prevent fraud, protect accounts and transactions, and maintain the security of our services.

Business Administration

To maintain transaction records, manage accounting, handle disputes, and fulfill applicable legal and regulatory obligations.

Service Improvement

Where appropriate and permitted by law, to understand website usage, identify technical problems, and improve our product information, website functionality, and customer experience.

Legal Compliance

To comply with applicable laws, respond to lawful requests, enforce our terms, and protect our rights and the rights of our customers or other parties.

Dorvenlo® does not send marketing emails or marketing text messages as part of its current marketing practices.

4. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary for the purposes described in this Privacy Policy.

4.1 Website and E-Commerce Service Providers

Our online store operates through an e-commerce platform and may rely on service providers that support website hosting, checkout, order management, and store functionality.

These providers may process personal information as necessary to provide their services.

4.2 Payment Providers

Payment information may be shared with payment processors and financial service providers to authorize transactions, process payments, prevent fraud, and manage refunds.

Payment providers handle information in accordance with their own privacy policies and applicable requirements.

4.3 Shipping and Delivery Providers

We may provide relevant contact, address, and order information to shipping carriers, fulfillment partners, customs brokers, and other logistics providers to deliver your purchases and resolve shipment issues.

4.4 Professional Advisers and Legal Authorities

We may disclose information to professional advisers, regulators, courts, law enforcement authorities, or other parties when required or permitted by applicable law, or when reasonably necessary to establish, exercise, or defend legal claims.

4.5 Analytics and Advertising Providers

Analytics or advertising providers may receive information about website activity if corresponding technologies are installed and enabled.

We have not confirmed a complete inventory of active advertising and analytics technologies for this website. Therefore, this policy does not represent that no such technologies are used.

Before publishing this policy as a final compliance document, we will need to verify the actual applications, scripts, and third-party services active on the store.

4.6 Business Transactions

Personal information may be disclosed in connection with a merger, restructuring, financing, acquisition, or sale of business assets, subject to applicable legal requirements.

4.7 No Unrelated Disclosure

We do not disclose personal information for purposes unrelated to the activities described in this policy unless we obtain any consent required by law or otherwise have a lawful basis to do so.

5. Sale, Sharing, and Targeted Advertising

Dorvenlo® does not sell personal information in exchange for monetary payment.

Certain privacy laws, including California privacy law, may define the terms “sale” and “sharing” more broadly to cover particular disclosures of personal information to third parties, including certain disclosures for cross-context behavioral advertising.

Whether a particular disclosure qualifies as a sale or sharing depends on the actual data practices and applicable law.

Because the active advertising and analytics configuration of our website has not yet been fully verified, we cannot make a definitive statement that all disclosures fall outside those legal definitions.

Where applicable law provides a right to opt out of the sale or sharing of personal information, or targeted advertising, we will respect that right as required by law.

At the time of this policy's publication, we do not have a dedicated online opt-out interface. You may contact us at service@dorvenlo.com to submit a privacy request. Email-based requests do not replace any legally required online opt-out mechanism, and the absence of an interface does not waive your legal rights.

We do not currently have a configured mechanism for recognizing Global Privacy Control (GPC) signals. This is an outstanding implementation item that must be addressed where required by applicable law.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods depend on the type of information, the reason it was collected, applicable legal requirements, and the need to establish or defend legal claims.

When personal information is no longer reasonably necessary for these purposes, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should take appropriate precautions when using the internet and avoid sending sensitive payment credentials or passwords through ordinary email.

8. International Data Transfers

Dorvenlo® is operated by Chaozhou Yiyinlang Culture & Media Co., Ltd., a company registered in China. Orders are shipped from China, and we serve customers in the United States and other countries and regions.

Depending on the services used to operate the store, personal information may be processed or accessed in China, the United States, or other countries where our service providers, payment providers, shipping partners, or other authorized recipients operate.

Privacy and data protection laws may differ between countries.

Where required, we will take appropriate steps to ensure that international transfers of personal information comply with applicable legal requirements.

9. Your Privacy Rights

Depending on your state or country of residence and the applicable law, you may have rights concerning your personal information.

These rights may include:

Right to Know or Access: Request information about the personal information we collect, use, disclose, or otherwise process about you.
Right to Correction: Request correction of inaccurate personal information.
Right to Deletion: Request deletion of personal information, subject to applicable legal exceptions.
Right to Data Portability: Request a copy of certain personal information in a portable format where required by law.
Right to Opt Out: Opt out of certain sales, sharing, or targeted advertising activities where applicable.
Right to Withdraw Consent: Withdraw consent where processing is based on consent and applicable law provides this right.
Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.

These rights are not absolute and may be subject to exceptions, verification requirements, and other limitations under applicable law.

How to Submit a Privacy Request

To submit a privacy-related request, contact us at:

Email: service@dorvenlo.com

Subject Line: Privacy Rights Request

Please describe the request and provide enough information for us to understand and review it. We may ask for additional information to verify your identity or authority to make the request.

We will review and respond to requests within the time limits required by applicable law.

If we cannot fulfill a request, we will explain the reason where required.

Where permitted by applicable law, you may authorize an agent to submit a request on your behalf. We may require proof of authorization and verification of your identity.

10. California Privacy Notice

This section applies to California residents to the extent required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”).

Categories of Personal Information

Depending on how you interact with our website, we may collect the following categories of personal information:

Identifiers, such as name, email address, telephone number, IP address, and shipping address.
Customer records and transaction-related information, such as order details and purchase history.
Commercial information, such as products viewed, purchased, returned, or considered.
Internet or other electronic network activity information, such as browsing activity and interactions with our website.
Inferences or other information derived from the above categories, if generated through enabled website services.

We do not intend to collect sensitive personal information for purposes that require a separate sensitive-information processing disclosure unless our actual practices change and applicable law requires additional notice.

Purposes of Collection

We collect and use personal information for order fulfillment, payment processing, customer service, website operation, security, business administration, legal compliance, and other purposes described in this policy.

Sale or Sharing

We do not sell personal information for monetary consideration. Whether any disclosure constitutes “sharing” or another regulated activity under California law depends on the actual operation of the website's advertising and analytics technologies.

Because our active tracking configuration has not been fully verified and a dedicated opt-out interface is not currently available, we cannot represent that a complete California opt-out mechanism is already in place.

California residents may contact service@dorvenlo.com to submit privacy requests. We will handle those requests according to applicable law, while working to implement any additional controls required for our actual data practices.

California Privacy Requests

California residents may request access to, correction of, or deletion of eligible personal information and may exercise applicable rights concerning the sale or sharing of personal information.

We may need to verify your identity before responding. We will not unlawfully discriminate against you for exercising privacy rights.

Nothing in this section limits rights available under applicable California law.

11. Children's Privacy

Our website is intended for a general consumer audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, contact service@dorvenlo.com. We will review the request and take appropriate steps where required by law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping services, or other external platforms.

We do not control the privacy practices of independent third parties. Their collection and use of personal information are governed by their own policies and terms.

We encourage you to review the applicable privacy notices before providing personal information to third-party services.

13. Marketing Communications

Dorvenlo® does not currently send marketing emails or marketing text messages.

We may send non-marketing communications that are necessary to complete a transaction or respond to a request, such as order confirmations, shipping notifications, refund updates, and customer service replies.

These service-related communications are distinct from promotional marketing messages.

If our communication practices change, we will obtain any consent required by applicable law and update this Privacy Policy as appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website features, service providers, data practices, or applicable legal requirements.

When changes are made, we will update the Effective Date at the top of the policy. Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us using the details below.

Brand: Dorvenlo®

Operating Company: Chaozhou Yiyinlang Culture & Media Co., Ltd.